Shipping Policy

Last Updated: August 14, 2026

Welcome to Nayvero! We want your shopping experience to be simple, smooth, and convenient. We work with trusted delivery partners to get your orders to you as quickly and safely as possible across the UAE.

1. Order Processing

We aim to process and prepare your order within 1 working day after it is placed.

Please make sure that your name, phone number, and delivery address are correct when placing your order. This helps us avoid unnecessary delivery delays.

Orders are not normally processed or dispatched on Fridays and UAE public holidays.

2. Delivery Time

We offer delivery across the UAE, including:

• Dubai

• Abu Dhabi

• Sharjah

• Ajman

• Ras Al Khaimah

• Fujairah

• Umm Al Quwain

• Al Ain

Our standard delivery time is approximately 2–3 working days after dispatch.

Please note that delivery times are estimates and may occasionally vary due to circumstances outside our reasonable control, such as courier delays, weather conditions, incorrect delivery information, or unsuccessful delivery attempts.

3. Free Delivery

Enjoy FREE Home Delivery across the UAE on all eligible orders.

There are no additional standard delivery charges at checkout unless clearly stated otherwise for a particular order or promotion.

4. Cash on Delivery

For your convenience, we offer Cash on Delivery (COD) on eligible orders.

You can pay the required amount directly to the courier when your order arrives.

Please make sure you are available to receive your order and have the required payment amount ready.

5. Order Tracking

Once your order has been dispatched, we may send you a tracking number or tracking information by SMS or email, depending on the courier service used.

You can use the provided tracking information to follow the progress of your delivery.

6. Delivery Attempts

Our courier partner may contact you using the phone number provided with your order.

Please make sure your phone is reachable and that someone is available to receive the order.

If a delivery attempt is unsuccessful because the customer cannot be reached or the delivery information is incorrect, additional delivery arrangements may be required.

7. Incorrect Delivery Information

Please carefully check your delivery details before completing your order.

Nayvero is not responsible for delays or unsuccessful delivery attempts caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information after placing your order, please contact us as soon as possible.

8. Delays

We always do our best to deliver orders within the estimated timeframe.

However, occasional delays may occur because of circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, unexpected operational issues, or other unforeseen circumstances.

If there is a significant delay with your order, please contact us and we will do our best to assist you.

9. Need Help?

If you have any questions about your order or delivery, we're happy to help.

Email: nayvero.store@gmail.com

We appreciate your trust and thank you for choosing Nayvero. ❤️

Shop with confidence. We’re here to make your experience as smooth as possible.